Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.
(a) We are not required to provide a refund or replacement if you change your mind.
(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
(c) The statutory guarantees include guarantees that the product:
(d) You can choose a refund or exchange if a product has a major problem. This is when it:
(e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
(f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
(g) Please keep your proof of purchase – e.g. your receipt.
(a) The first thing to do is contact us to let us know about the problem. The best thing to do is email us at firstname.lastname@example.org and provide the following details:
(b) Once we receive your claim we will contact you to work out the best way forward, including returning the product and arranging repairs or providing any refund or replacement.
This information doesn’t limit the scope of your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au